All physical retail locations of MaxxiKitchen are currently closed.
For the sake of our workers as well as customers and also per local state regulations.
However, we have fully migrated online, where we are taking orders and providing support 24/7. We are NOT experiencing any shipping delays as we have secured reliable shipping routes worldwide and specifically in the US, United Kingdom, Australia, and Canada.
Orders are processed in 24 to 48 hours like usual. Shipping times depend on the shipping method chosen.
Currently, we are offering the FedEx Express that takes 2-5 Business Days, and the Regular Shipping Method that takes 10-20 Business Days. Occasionally, we also offer the FREE shipping method (only during special events and sales) The FREE method usually takes 10 Business Days on average.
Please, keep in mind that while we fulfill and ship out everything on time, some factors are still outside of our control and there is still a possibility of slight delays. Worldwide logistics overall are not as good as they used to be prior to COVID-19 due to all the flight and travel restrictions.
Note to customers who ordered in the period from May to August.
We are aware that some orders placed in the period from May to August have been taking a very long time to arrive. That was primarily due to COVID-19 complications with some of the shipping carriers that we used. It was really the peak moment of the pandemic where we were not yet sure what we were dealing with, and most shipping companies simply shut down all operations without any notice.
We have since doubled down on our fulfillment and shipping efforts and can ensure that orders get delivered in 7-14 business days maximum with the Free method and 2-5 business days with the express.
If you are one of the customers impacted, please send us an email at firstname.lastname@example.org or start a chat here on Facebook. We are not forgetting about anyone, and we won't let you down. As outlined in our Terms and Service, all orders that have been lost or damaged in transit are eligible for a Free to resend and we are still issuing them to affected customers.
Please, contact support with your 4-digit order number and we will send out a replacement for Free!